Terms and Conditions

General information

• Airport pickup/drop off is available on the advertised dates. We can sometimes arrange it on other days but there might be an additional charge for this service.
• Additional days on your stay will incur an additional charge, however we cannot offer a reduction for trips that are for less days than advertised.
   

By booking a holiday through us you accept that you agree to the following terms and conditions:

The following Booking Conditions and the General Information form the basis of the contract between you and Passion Paragliding. Please read this information carefully before booking your holiday as they set out our respective rights and obligations. Telephone bookings are only accepted on the assumption that you have read and agree to these booking conditions. Your contract with us and all matters arising from it are governed by English Law and the courts in England shall have exclusive jurisdiction. A contract exists when we issue a Confirmation Invoice on behalf of the travel and accommodation providers.

YOUR COMMITMENT TO US

Booking and Payment. Once you have decided upon your trip, date and time of your outward and return travel, along with any accommodation and/or insurance requirements (if applicable), then complete the on-line booking form.  To confirm your booking arrangement in full by direct transfer or sending us a cheque. If we do not receive full payment on time, we reserve the right to treat your booking as cancelled by you.  All accommodation is offered subject to restricted availability and on a first-come first-served basis.  Changes by You. If you wish to alter any details of your booking once we have sent the confirmation, we will do our utmost to help.  Where we can make the change requested, we reserve the right to charge an amendment fee.  If we are unable to make any requested change and you do not wish to continue with the booking then our cancellation charges, as detailed below, will apply.

Cancellation by You. If you wish to cancel your holiday in whole or in part after your booking has been confirmed, you must write to us straight away, using Recorded Delivery. Your notice of cancellation is effective from when we receive it in writing. If you do cancel, we will charge a cancellation fee on the following scale:

No refunds will be made on insurance premiums under any circumstances. If the reason for cancellation is covered by your holiday insurance policy you should make a direct claim to the insurance company.

OUR COMMITMENT TO YOU

Changes or Cancellations by Us. In the unlikely event that we will have to make any changes to your holiday we will advise you at the earliest opportunity. Compensation will not be payable for minor changes or if we are forced to cancel or in any way change your holiday due to war, riot, civil or nuclear disaster, fire or adverse weather conditions, industrial disputes, closure or congestion of ports or airports; or as a result of unusual and unforeseeable circumstances beyond our control amounting to force majeure. Guaranteed NO Surcharges. The price of your holiday is fully guaranteed and will not be subject to any surcharges.  We reserve the right to revise prices for new bookings in the event of any change. The price we confirm at the time of booking is the price you pay. (Please note local taxes can be introduced in holiday areas at any time and payment would be your responsibility.) Our Responsibility. We have exercised care in making arrangements for your holiday and described the elements of your holiday in accordance with our latest information, at the time of producing any written confirmation. Should any changes occur in descriptions of these elements, after the time of producing such written information, we will notify you when you make your booking. We accept responsibility should the services we are contractually bound to provide prove deficient or not of a reasonable standard, and for the acts and/or omissions of our employees, agents, sub-contractors, and/or suppliers, except where personal injury, illnesses or death results to the signatory to the holiday contract and/or any other person named on the booking form. Our liability under this paragraph is limited to the holiday price of the person(s) affected in total. Furthermore, where services are provided by any air, sea or rail carrier and/or accommodation supplier, our obligations are limited in the manner provided by international conventions in respect of these carriers and suppliers. If you or any member of your party suffer death, bodily injury or illness arising from negligent acts or omissions of our employees, agents, suppliers (other than air, rail and sea carriers performing any domestic, internal or international carriage of whatsoever kind for whom we accept no liability), their sub-contractors, servants and/or agents, we will accept responsibility, provided that they were acting within the scope of, or in the course of their employment when the accident occurred, and where the failure to perform or improper performance was due to the fault of such person and not to an event which such person could not foresee or forestall even if they had taken all due care. In return, you must notify us of your claim within 28 days of your scheduled date of return, agree to assign to ourselves or our insurers any rights you have against any third party relating to the claim, and agree to give us your full cooperation if either ourselves or our insurers wish to enforce any rights against the third party in respect of your claim. If you or any member of your party suffer death, illness or injury whilst overseas arising out of activity which does not form part of the holiday arranged through us, we shall, at our discretion, offer advice and assistance to help you in resolving any claim you may have against a third party provided we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated, our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under an appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5000 in total. You agree to indemnify us against all losses and/or damage arising directly or indirectly from any act, default or omission of yours. Complaints. If you have a problem or complaint during your holiday you must contact the local owner/agent or accommodation manager immediately so that they have an opportunity to put it right. Should the problem not be resolved satisfactorily in your opinion, the complaint must be reported to our UK office at your earliest opportunity whilst you are in resort to enable our UK management to take remedial action. If the matter still cannot be resolved and you wish to take it up with us on your return, you should write to us with full details within 28 days of your return from holiday. We aim to give full satisfaction but if agreement cannot be reached you may wish to refer the matter to arbitration under a special scheme devised by arrangement with the Association of British Travel Agents, but administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for an amount greater than £5000 per person. There is also a limit of £15000 per booking form. Neither does it apply to claims relating solely or mainly to personal injury or illness. Any dispute must be referred to arbitration within nine months of your return from holiday.

If any of the above limitations and exclusions, in whole or in part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part thereof shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) thereof in question.